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I think that's an excellent idea. We are always looking for new ways to
Re: The Troubleshooter
From: Web Development
Date: Friday, August 7, 1998
Time: 6:00:30 am
improve our services to our customers, and I've been trying to push to have
the File Maker Server (to enable the web-ability of OptiGold) purchased so
we can allow billing interfaces, and the web site interfaces, etc... If the
troubleshooter is online too, that would be ample reason to purchase the
server.
> -----Original Message-----
> From: owner-isp-list@data-point.com
> [mailto:owner-isp-list@data-point.com]On Behalf Of Shawn Hogan
> Sent: Friday, August 07, 1998 12:41 AM
> To: Optigold ISP List
> Subject: [Optigold-ISP] The Troubleshooter
>
>
> Just out of curiosity, has anyone used the troubleshooter at all? Now
> that's it's been in Optigold ISP for 6 weeks or so, just curious if
> anyone uses it.
>
> There was also some discussion awhile ago that ISPs would like to
> populate their troubleshooter, and then I could take whoever wanted to
> volunteer their troubleshooter and merge them into one big one, that way
> you could have your own "incidents" as well as others... Sort of like a
> co-op thing. {shrug} Anyway, if anyone wants me to do that, let me know.
>
> And lastly... What do you guys think about a web-enabled troubleshooter
> that your customers could use the troubleshooter themselves as a sort of
> self-help system on the web.
>
> - Shawn
>
> -------------------------------
> Shawn D. Hogan
> President, Data Point Solutions
> http://www.data-point.com
> (619) 452-3696
> ICQ: 8319647
>
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