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Email Invoice ProblemFrom: barbbras@dbtech.net Date: Tuesday, November 2, 1999
Time: 8:24:27 amShawn,
We did a mass invoicing/billing last month for the upcoming month of
October. The paper invoices printed out with no problem and according to
Optigold the email invoices were also sent out. However, we have heard
from several customers that they did not receive their email invoice.
We've heard from enough of them to suspect that none of the email invoices
actually went out.
We have just tested manually sending a couple of email invoices from the
server and it worked just fine. Just to fill in any possible blanks:
nothing has changed on the NT server, invoicing was done in the same way it
has been done, our mail server was not down or experiencing problems, there
were no error messages or crashes.
In the meantime, we can try to figure out what happened later, is there a
way to mass email invoice again but ONLY the email invoices? I have to get
these now-belated invoices out immediately and I have no desire to waste
the paper, toner and time re-printing the paper invoices.
Your prompt assistance is appreciated.
Thanks,
Barb
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