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Re: PC Authorize & Optigold
From: barbbras@dbtech.net
Date: Tuesday, December 14, 1999
Time: 10:18:45 am
> Below is the procedure that I am doing and the out come:
>
>2.) After the above is done I then run a Income/Refund report from >
Optigold
>and compare that to my Settle Amount in PC Authorize. I have had it match
>correctly at this time and then get the bank statement back and it is off.
>After checking the charges from the bank statement copy it will show a
>customers card has been charged 2 times and only show one time in optigold.
We use Optigold and ICVerify. I always compare the reports. Sometimes
they match and sometimes they don't. ICVerify's information has always
matched the bank statement's. Last month Optigold reported 10 credit card
transactions as authorized, when they were actually declined. Had I not
compared the two, we would have had a $250 loss. Optigold also reported as
declined a card that actually processed. Had we not compared the data and
corrected Optigold, this customer would have been double-charged.
>Then I have had the Optigold report and PC Authorize total not match and
>after investigating there is two charges on a customers card and only once
>in optigold.
I asked last month if folks were comparing their card processing report
with the Optigold report and didn't get any responses. I went through the
archives and found one other person who had discrepancies between the
Optigold report and the PC Authorize report. I don't know if everything is
working fine for everyone else, or if everyone else doesn't compare the two
reports.
>These charges are done automatically through optigold. On one of these that
>were charged twice I looked back at the report that I ran from optigold
>(Unapproved credit cards) and it showed up on that list but it still went
>through PC Authorize. So I am having a hard time understanding what is
>going on. Can someone give me some idea?
If you get any insights, please share them with the list.
Thanks,
Barb
>Ginny Billings
>Traverse Internet
>billing@traverse.net
>231-935-1705 ext 102
>
>
>
>
>
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