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Back to block time...
Re: Block time
From: Sean D. Sofin
Date: Wednesday, February 2, 2000
Time: 3:02:22 pm
The month credit on our block time products is set to 24 months (plus
whatever block time hours). This makes the expiration date years in the
future.
Customers are flagged to be invoiced when they have 5 hours or less
remaining in their block time.
When we do "Generate Invoices" it lists all the blocktime users with 5 or
less hours in their "Remaining Block Hours Credit".
The problem is that if they have an open invoice, the block time on that
open invoice hasn't been credited to "Remaining Block Hours Credit" yet
and they get flagged for an invoice. Even if their expiry date is years in
the future.
We currently have to check each user on the invoice list and make sure
they don't have an open invoice before creating a new one. This makes
invoicing a very long and non-automatic process. In fact, it can never be
automatic because it would keep charging the customer for blocks
of hours that they don't need everytime we did "Generate Invoices" (until
the invoice was closed). Most of our customers pay by cheque and it can
take a few weeks to close an invoice.
The obvious solution would be to add any hours in open invoices to the
time in the "Remaining Block Hours Credit" box before flagging for a new
invoice. Is this possible?
If not, are there any other options? I don't see how anyone can use OG
with a large number of block hours customers this way.
Thanks,
-Sean.
On Fri, 28 Jan 2000, Shawn Hogan wrote:
> William Lloyd wrote:
>
> >The problem isn't that the people are not invoiced it's that they are
> >invoiced over and over and over.
>
> Set the month credit on their billing cycle to 12 months or something.
>
>
> >Many of our block time people pay by check. In the week or two that it takes
> >to get the check from them and close the invoice (and therefore trigger the
> >increase in the block time hours) Og wants to keep sending new invoices.
> >
> >Really I guess I'm saying OG shouldn't flag block time users for more
> >invoices if they already have open invoices. Right?
>
> Correct, set their month credit to something greater than 0. You would
> want to ANYWAY, because if you don't, Optigold will cancel them once they
> get to their expiration date anyway. Because most of the time you don't
> want someone on the system FOREVER. 50 hours they can use within the
> next 24 months is much more common.
>
> - Shawn
>
> -------------------------------
> Shawn D. Hogan
> President, Digital Point Solutions
> http://www.digitalpoint.com
> (858) 452-3696
>
>
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