 |  |
vstevens@hula.net wrote:
Re: Searching tech calls (was Newbie)
From: Shawn Hogan
Date: Monday, March 13, 2000
Time: 12:11:56 pm
>I described the sort of thing I want to be able to search on in my
>previous post so I won't repeat myself.
>
>Lists are lists and sets are sets, assuming we're speaking the same
>language. Thanks for your comments, but the list view you mention is
>of no value because in order to actually obtain any of the
>information I'm looking for, I have to open an item--which means I
>have to perform the same search again to get the list back, then open
>the second item, then search again... lather, rinse, repeat for each
>instance. That's not going to happen, ergo tech support calls cannot
>be adequately searched.
What information do you want on the list view do you don't have to flip
to the detail view?
>Or, as another tech support manager at another ISP wrote me:
>
>"You can't search for keywords after the fact, If you didn't know it was
>a keyword at the time you're entering it.
>
>OptiGold [is not very good at] later analysis of trends."
Of course you can't search for keywords if you don't know what those
keywords are. Maybe I'm confused but how would you suggest searching for
keywords if you don't know what those keywords are?
- Shawn
-------------------------------
Shawn D. Hogan
President, Digital Point Solutions
http://www.digitalpoint.com
(858) 452-3696
-------------------------------------------
To subscribe, unsubscribe and list archive
please visit http://www.optigold.com/lists
-------------------------------------------
Messages In This Thread:
Return to Digital Point Solutions' Home Page