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Rick wrote:
Re: Invoicing problems
From: Shawn Hogan
Date: Friday, April 14, 2000
Time: 10:01:13 am
> We were generating invoices for customers due May 1. OG gerenated about 400
> of the 500 or so invoices, but we got an error HPPTA4.dll @ 0001:00000037.
> We are using Windows 95 to print to a HP Laserjet 1100.
>
> We have invoiceing problems every month. Sometimes we get an error, other
> times OG just locks down without an error. We are running OG 2.0.9 on FM
> Server.
>
> When we started the invoicing process again some of the invoices (about 50)
> were for April service. Apparently they did not get billed for April
> service. There were some customers that should have gotten a bill for 6
> months of service, but did not receive a bill. Others should have gotten a
> bill for a single month of service.
>
> We then generated invoices for the third time. This time, invoices were
> created for the monthly customers for their May service. So, we had two
> invoices for some of our customers. All showed a due date of April 1. The
> first invoice was for April service. The second invoice was for May service
> and showed a balance due from the April invoice (which they never got).
Do the semi-annual customers have a different account type than the monthly
customers?
> I think we have gotten the invoices caught up at this time. But how do we
> prevent this from happening in the future? Is there a way to be sure that
> all invoices are generated properly? What do we need to do to prevent the
> invoice printing problems?
I would try a different machine or the HP print driver that comes with
Windows (and not HPs).
Are you doing fancy or non-fancy invoices? How much memory does your
printer have? Are you using the company log on the invoices?
> We lost a customer because OG showed a invoice was created in February with
> our normal billing cycle, but it was never sent. The customer got irate and
> canceled after he got a past due e-mail.
Did you check the audit to see if Optigold tried to send it?
- Shawn
-------------------------------
Shawn D. Hogan
President, Digital Point Solutions
http://www.digitalpoint.com
(858) 452-3696
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