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>>Another one showed up here. A new credit card customer was entered
Re: Requests and Issues
From: Alexi Touloumis
Date: Friday, September 25, 1998
Time: 3:39:11 pm
>>yesterday but was not charged til this morning. Today he showed up as
>>being one day past due. I did the normal batch export, charge, and posted
>>his payment. I go back to his record, the payment is posted, the invoice
>>is closed (it had a product that gave one month credit), but his expiration
>>date is still yesterday and he's showing up as 1 day past due still.
>>Somehow, his invoice did not give him the one month credit...what to do?
>And you are positive that the closed invoice was worth 1 month?
Absolutely! There is a closed invoice. The product says 1 month credit,
the invoice says one month credit, the customer's expiration date has not
changed. The established date and expiration date are still the same.
Alexi
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