Search Again: Re: Optigold refuses to invoice a customer From: Shawn Hogan Date: Monday, October 5, 1998 Time: 12:15:51 pm Amnon Nissan wrote: >I have 29 customers in Optigold. When "generating invoices", it finds 27 >of them. I narrowed it down to the two it doesn't find, and one has no >services (makes sense, no invoice). The other is OK, has services, was >invoiced last month. > >Any ideas where I should look? Is there a better way to find out who is >not being invoiced? With 29 customers in there it is not too bad to look >manually, but what happens when you have 500? - Check their account status and that it's Current. - Check their expiration date - Check to see if they have any existing open invoices Now... if they have any open invoices, what would their expiration date be IF the invoices were closed? That's the date that Optigold uses for figuring out when then need to be billed. Then finally, check the account type, and make sure that the Account Type you are using is an account that GETS invoices (check the Accounts Preferences). And then if it STILL doesn't find them (or at least you don't know why it doesn't find them), go to maintenance and rebuild the indexes. And then if it STILL doesn't do it, call me. {grin} Beause I guarantee that there is a reason. :-) - Shawn ------------------------------- Shawn D. Hogan President, Data Point Solutions http://www.data-point.com (619) 452-3696 ICQ: 8319647

Messages In This Thread: Optigold refuses to invoice a customer by Amnon Nissan on Oct 5, 1998 at 11:23:19 am Re: Optigold refuses to invoice a customer by Shawn Hogan on Oct 5, 1998 at 12:15:51 pm