Setting up an "unpaid" account with access

Re: Setting up an "unpaid" account with access

From:

Date:

Time:

Hi,

>I think you may be making it more difficult
>than it is... :-)

That's pretty typical for me. You know that feeling you have
when you sit down to learn a brand new programming language? You
feel like you're drowning in new concepts, syntax, functions,
etc. About a month later everything falls into place and makes
sense.... I'm about about a month out from everything making
sense. Please forgive the naive questions.

> All you really need to do is
>go to the Accounts Preferences and set the
>"Place Customers On Hold After xx Days"

I'm not quite sure what gets exported to the RADIUS file and what
doesn't. I think knowing that is the key for me to understand a
lot of what I'm trying to do. When we add a new customer and
invoice them the expiration date appears to remain the same as
the signup date until the invoice is paid and closed. Is it as
simple as adding a new customer, invoicing them and waiting for
payment? Until they pay, their expiration date will be the same
as the sign-up date, right? If we have our "on-hold" set to 14
days after expiration the new customer should have 2 weeks to pay
and then they won't be able to login. When they do pay, their
account should be credited the month's time *from the date they
originally signed up*???? If so that is the simple answer. The
only other question about this is will they be included in the
RADIUS file even though they are expired and haven't initially paid?

Speaking of RADIUS, How do I create a RADIUS file (BTW, we're
using Dale Reed's RadiusNT. I've looked throught the manual and
I see references to the "Export Raw Data" menu, but I didn't find
a lot more detail about it. Within the "Export Raw Data" menu
the only choice I see it to export "Customer Data". I went
through that menu, but it seemed to allow you to select the
fields to be dumped but I didn't see a RADIUS type of dump. Am I
in the wrong area?

We have some customers that are email only. We have a filter tag
that we add on to their radius entry. How would we accomplish
this in Optigold.

Again, I apologized for the questions. Hopefully soon I'll grasp
how everything works together.

Thanks,

Lance

>preference for that account type to 14. Then it
>will place them on hold if they haven't paid in
>14 days. {shrug}

>I think that may be the easiest way that I can
>think of...

> - Shawn

>-------------------------------
>Shawn D. Hogan
>President, Data Point Solutions
>http://www.data-point.com
>(619) 452-3696
>ICQ: 8319647

--------------------------
Lance Julander
Terragon Media
lance at terragon.com

Sales:
888/4-DPOINT

Support:
858/452-3696