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Re: Default useage realationships.
From: Accounts
Date: Saturday, May 6, 2000
Time: 2:49:57 am
Sorry Shawn,
Actually i picked up on an old thread and using the fields:
Time usage extra hours product ID and
Time usage allowed
(i guess it's similar for the bandwidth products)
anyway, using the fields above does not seem to change anything on the
customer usage screens (after import) ??
regs, Davor
At 07:07 PM 06-05-00 +1000, you wrote:
>Hey Shawn,
>
>thanks for your prompt reply....the 'Auto-Set usage was off'...thanks.
>
>About the power user, i did that, do you remember which line/field
>represents default excess usage in the rather long cross reference chart on
>import.
>
>What should i set creation/expiry dates/server dates to in order to allow
>billing this month (after importing usage?)
>
>Regs, Davor
>
>
>At 11:04 PM 05-05-00 -0700, you wrote:
>>Accounts wrote:
>>
>>> I have a problem with the default usages when entering (or importing batch
>>> of users) a new customer.
>>>
>>> I have a number of plans, each using different trigger values to get excess
>>> usage:
>>>
>>> For example i've set up the products like the following:
>>> $19.95 for 20 hours free, excess is $1.95 for hour thereafter. (Default
>>> billing)
>>> $30 for 50 hours free, excess is $1.95 per hour thereafter.
>>> excess time product, $1.95 per hour
>>>
>>> I want the billing cycle item to dictate the excess hours usage.
>>>
>>> I find that if i don't put anything in the default usage products, in usage
>>> preferences, then nothing (regardless of whats in the deefaults in Edit
>>> products ) pops up in the excess usage fields.
>>>
>>> When i set up a new user. It the $19.95 product gets entered in the billing
>>> cycle (great) but nothing gets entered in the excess products.
>>>
>>> I have tried to set up default excess in preferences and sure enuf it enters
>>> it in on a new user (for the $19.95) but if i change to $30 product, the
>>> hours do not get changed.
>>>
>>> What is the relationship between default excess products set up in
>>> preferences and the default excess usage products set up in the 'edit
>>> products'
>>>
>>> This gets even worse for importing users as there is no 'excess field' on
>>> the import...
>>
>>Set yourself to "Power User" before you do the import.
>>
>>
>>> am i doing something wrong...i've been playing with the default usage on
>>> edit products and default on usage preferences...no combination of settings
>>> seems to make it do different defaults based on fields in billing cycle
>items.
>>
>>Go to: Maintenance & Preferences -> General Preferences -> Usage
>>
>>Set the 'Auto-Set Usage Products At Accounts Creation' to "Yes".
>>
>> - Shawn
>>
>>-------------------------------
>>Shawn D. Hogan
>>President, Digital Point Solutions
>>http://www.digitalpoint.com
>>(858) 452-3696
>>
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