 |  |
> > Bugger - is there no way you can change this!! I was not aware that it
Re: Excess Time not working for slave accounts
From: WISE net Support
Date: Saturday, June 10, 2000
Time: 12:32:03 am
did
> > not do this - so all our customers who have slave accounts and were
supposed
> > to be changed for an excess product get it for free :( This seems to be
a
> > major problem!! Am I correct ??!?!?
>
> I'll have a look...
Thanks :-)
> > I think I have found the problem. When a customers usage is below the
Time
> > Allowed it is not marked as Billed. Then the following months Excess
Usage
> > is not Billed. I have found two examples of this (both months with no X
and
> > previous month under Time Allowed). Is there a setting I have wrong or
is
> > it something else??
>
> Correct, if they are within their allowed amount, they will not get billed
> for it.
I have just checked again and I was wrong. It is not the just the fact that
the excess usage is not on the invoice, but no invoice is being generated.
> > You mean remove the X. Tested this and it did not work. Anything else
I
> > need to do?
>
> Were they in the Generate Invoices run?
>
Doh - did not realise I needed to do it via Generate Invoice. Next problem
how to pick the invoice to regenerate - all customers appear. I know we can
do a mulitple omit, but is a bit fiddly. How do you tell the record number
you have selected?
Would be great if we could do the opposite - 'omited all but selected
record'
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