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Optigold is one of the easiest packages to get up and running
Re: Not happy....
From: julian
Date: Tuesday, June 13, 2000
Time: 11:19:04 am
it has both ease of use and functional complexity, something easy
to ask for but difficult or impossible to deliver on.
I would respectfully suggest you do a complete 'needs' evaluation and
software
evaluation prior to purchasing any business software. I can guarantee
you will have 'tears' with larger Corps. and spend buckets of money
getting even close to the functionality of OG.
OG support is always good if not excellent.
& The customer is always.........the customer.
Administrator Opti-gold wrote:
Hi,I am not happy with opti-gold ISP because of following reasons:All
the feature could not be used straight away, or in other words it is
just full of list of menu items of features but to use you need to buy
thirdparty software.Did not work with vircom's radius server which we
were already using.Account creating, Deleting, and putting on hold is
always an script error message.Could not be integrated with authorize
net.It looks like support does not understand questions of configuration
issues.Even though there was a problem with the software version and it
was fixed in the next update, but the support was asking us to backup
and send the files through to them. And replied as everything is OK
which was totally wrong because we saw on the revision log.Web interface
files always needed to upgrade with latest software upgrade version and
all the modified files get overwritten.It does not have stock control
option (ISPs do sell modems, consumables, cables etc.)We have internet
cafe where there are 30 PCs hookedup and any body could come and use the
PCs and pay charges/hour. which optigold does not support.There are
couple of more small things which was asked through list server and was
impossible to incorporated in to the optigold.It should be listed
somewhere that along with opti-gold ISP package you will need following
thirdpartysoftware in order to have optigold function 100% for an ISP
business. Finally, If I want to return the optigold software then what
is the procedure ? A. A. Lambe
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