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Credit Card Processing - Card number errorsFrom: John Vogel Date: Monday, July 3, 2000
Time: 9:44:04 amThis has probably been covered before...but here goes;
The problem we are having is when we 'Bill customers' credit cards, cards
are processed fine, Declined card customers are sent a declilne letter
automatically, but if there is a 'card number error' or 'pick up card' error
or any other misc error, it doesn't send an email notice to them, nor does
it bill them. We just noticed this and are now finding many customers are
way overdue but haven't been given any notice that they are behind in
payments.
My question is, how do we fix it to send notices to those customers who have
a different problems than just a 'decline'?
We're using PCAuthorize Hub, with FMserver 3 and FMPro 4, OG v 2.1.1.
Thanks,
John
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