Search Again: Re: Credit Card Processing - Card number errors From: Shawn Hogan Date: Monday, July 3, 2000 Time: 10:00:24 am John Vogel wrote: > This has probably been covered before...but here goes; > > The problem we are having is when we 'Bill customers' credit cards, cards > are processed fine, Declined card customers are sent a declilne letter > automatically, but if there is a 'card number error' or 'pick up card' error > or any other misc error, it doesn't send an email notice to them, nor does > it bill them. We just noticed this and are now finding many customers are > way overdue but haven't been given any notice that they are behind in > payments. > > My question is, how do we fix it to send notices to those customers who have > a different problems than just a 'decline'? > > We're using PCAuthorize Hub, with FMserver 3 and FMPro 4, OG v 2.1.1. Under Maintenance & Preferences -> General Preferences -> Billing -> Codes you can define the return codes you want to consider a decline and send a notice for. Also, when you click on Bill Customer on the main menu, it will ask if you want to print a report of the non-approved cards, and it will show you them all, along with the reason why. - Shawn ------------------------------- Shawn D. Hogan President, Digital Point Solutions http://www.digitalpoint.com (858) 452-3696 ------------------------------------------ To subscribe, unsubscribe and list archive please visit http://www.optigold.com/lists ------------------------------------------

Messages In This Thread: Credit Card Processing - Card number errors by John Vogel on Jul 3, 2000 at 9:44:04 am Re: Credit Card Processing - Card number errors by Shawn Hogan on Jul 3, 2000 at 10:00:24 am