Search Again: Re: Grace and on hold time. From: Shawn Hogan Date: Wednesday, July 5, 2000 Time: 9:12:29 am Billing wrote: > When a customer is on hold for a day, then given grace (for 3 days) and made > current by doing an auto server restore from hold, how does the Credit > indefinate Hold Time function determine the time to credit?? > > Does it credit hold time from the initial hold date (the account experation > date) or does it use the grace period? If you have it set to give credit, it would credit them for 1 day (the day they were on hold ONLY). - Shawn ------------------------------- Shawn D. Hogan President, Digital Point Solutions http://www.digitalpoint.com (858) 452-3696 ------------------------------------------ To subscribe, unsubscribe and list archive please visit http://www.optigold.com/lists ------------------------------------------

Messages In This Thread: Grace and on hold time. by Paul Farber on Jul 5, 2000 at 6:58:49 am Re: Grace and on hold time. by Shawn Hogan on Jul 5, 2000 at 9:12:29 am