Search Again: Fw: External Email of Tickets From: Neil Ulrich iNet75 Date: Tuesday, August 1, 2000 Time: 1:39:47 pm > I need a few opinions about this. > > I have a few wan support staff that will rarely use the Optigold GUI as > these guys live in a unix/telecom world. When a customer orders DSL or a T1 > we add it to Optigold as you might anything else. What I would like to see > is a way to email the broadband config order to these guys via smtp, status > could then be emailed back to us and we can enter this into Optigold. > > The second part of this is that if a T1 or DSL line fails I need to smtp > email this customers trouble ticket to the same wan staff so that these guys > can look into the reasons and correct the issue. > > Does anyone else see a need for: > The ability to smtp email a trouble report/ticket to a staff member? > (outside of the GUI) > The ability to smtp email T1/DSL orders to a staff member? (outside of the > GUI) > > What's the process for the rest of you Opti-guys/gals? > > Thanks, > Neil Ulrich > iNet75.com / Nextlec.net > > ------------------------------------------ To subscribe, unsubscribe and list archive please visit http://www.optigold.com/lists ------------------------------------------

Messages In This Thread: Fw: External Email of Tickets by Neil Ulrich iNet75 on Aug 1, 2000 at 1:39:47 pm Re: Fw: External Email of Tickets by Eden Crane on Aug 2, 2000 at 1:35:08 pm