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Re: Suggestion

From: Caio James
Date: Monday, October 2, 2000
Time: 10:18:06 am

Why don't you bill your CC customers 2 days before the 1st of the month?
That gives plenty of time for them to get you a new CC before their account
expires.


C

> From: "John McDowall (Oz Online Inc.)" <johnm@oz-online.net>
> Reply-To: "Optigold ISP List" <isp-list@optigold.com>
> Date: Mon, 02 Oct 2000 11:12:32 -0500
> To: "Optigold ISP List" <isp-list@optigold.com>
> Subject: [Optigold ISP] Suggestion
>
>
>
> Shawn,
>
> Just a suggestion, but I'm sure others would like to see this
> too... The expired CC feature used to let customers know that their CC has
> expired is a great tool, however if we could let them know a month in
> advance before it expires would be great and I know would eliminate a lot
> of the problems we have with it only notifying after the CC has
> expired. The reason I suggest this is because if your like most ISP's we
> bill our CC customers on the 1st of the month and they never have a chance
> to get new CC info to us due to the feature not notifying them until after
> it has expired and therefore their CC is declined on the 1st when we run
> our billing.
>
> Sincerely,
>
> John McDowall
> System Administrator
> Oz Online Inc.
> 785-223-0200 Ext 227
> http://www.oz-online.net
> http://www.oz-studios.com
>
>
>
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