 |  |
At 10:22 AM 10/02/2000 -0700, you wrote:
Re: Suggestion
From: John McDowall (Oz Online Inc.)
Date: Monday, October 2, 2000
Time: 11:39:53 am
>Why don't you bill your CC customers 2 days before the 1st of the month?
>That gives plenty of time for them to get you a new CC before their account
>expires.
I actually bill 5 days before the 1st of the month. The problem is that a
lot of users use a debit visa card that comes out of their checking
account. So if they get paid on the 1st of the month like most people do,
then running it 2 days before the end of the month would cause the
transaction to bounce (Not good). I figure the advance notice of a soon to
expire CC would be nothing more than a good service to provide to customers
rather than not letting them know their CC has expired until after the fact.
>C
>
> > From: "John McDowall (Oz Online Inc.)" <johnm@oz-online.net>
> > Reply-To: "Optigold ISP List" <isp-list@optigold.com>
> > Date: Mon, 02 Oct 2000 11:12:32 -0500
> > To: "Optigold ISP List" <isp-list@optigold.com>
> > Subject: [Optigold ISP] Suggestion
> >
> >
> >
> > Shawn,
> >
> > Just a suggestion, but I'm sure others would like to see this
> > too... The expired CC feature used to let customers know that their CC has
> > expired is a great tool, however if we could let them know a month in
> > advance before it expires would be great and I know would eliminate a lot
> > of the problems we have with it only notifying after the CC has
> > expired. The reason I suggest this is because if your like most ISP's we
> > bill our CC customers on the 1st of the month and they never have a chance
> > to get new CC info to us due to the feature not notifying them until after
> > it has expired and therefore their CC is declined on the 1st when we run
> > our billing.
> >
> > Sincerely,
> >
> > John McDowall
> > System Administrator
> > Oz Online Inc.
> > 785-223-0200 Ext 227
> > http://www.oz-online.net
> > http://www.oz-studios.com
Sincerely,
John McDowall
System Administrator
Oz Online Inc.
785-223-0200 Ext 227
http://www.oz-online.net
http://www.oz-studios.com
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