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Shawn,
Re: Customer keeps being placed on hold.
From: Bill Brunton
Date: Friday, November 3, 2000
Time: 5:56:01 pm
No scheduled hold date... It is blank.
Bill
bbrunton@intcon.net
http://www.brunton.net
http://www.intcon.net
KA0SEP NNN0HQA/OK
ATP CFII BE200 BE300 BE300F BE1900 BE2000 BE2000S CE500
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On Fri, 3 Nov 2000, Shawn Hogan wrote:
> Date: Fri, 03 Nov 2000 16:39:14 -0800
> From: Shawn Hogan <shawn@digitalpoint.com>
> Reply-To: Optigold ISP List <isp-list@optigold.com>
> To: Optigold ISP List <isp-list@optigold.com>
> Subject: Re: [Optigold ISP] Customer keeps being placed on hold.
>
> Bill Brunton wrote:
>
> > I have a customer who keeps being placed on hold. His Exp date is Nov 20,
> > 2000, so his account is paid up. Every night when the automated tasks
> > run, his account is placed on hold, and every morning he calls unable to
> > connect. He is ready to cancel his service if I cannot fix the problem
> > NOW!
> >
> > If I mannualy pull up a Place Customers on Hold list, his account is on
> > it.
> >
> > What else besides Exp Date is used to determine if an account should be
> > placed on hold?
>
> His Hold Date. Check to make sure he does not have a scheduled hold... (his
> Hold Date should be blank if you don't want to schedule a hold for him.
>
> - Shawn
>
> -------------------------------
> Shawn D. Hogan
> President, Digital Point Solutions
> http://www.digitalpoint.com
> (858) 452-3696
>
>
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