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Re: Another Question

From: Shawn Hogan
Date: Thursday, November 9, 2000
Time: 12:24:40 am

Susie Ward wrote:

> Oh yeah, I'm having a hard time figuring this out too. I have a few
> customers that are here for a few weeks/months then gone for a few
> weeks/months and I've yet to figure out how to get it to only charge them
> for the time they're here/current and to not charge them when they're on
> hold/away. I don't want to set the "Credit indefinite hold time" to yes
> because that will credit people who are put on hold for non payment for the
> time they were on hold won't it? That's not cool.
>
> I know, I'm full of questions today ... sorry but I'm actually trying to be
> productive today for some reason ;)

If you restore a held account that was on a scheduled hold. For example you
hold someone on 9/1/2000 and set the Hold Months to 6, it will release them
on 3/1/2000 and credit them with 6 months when they come off hold.

- Shawn

-------------------------------
Shawn D. Hogan
President, Digital Point Solutions
http://www.digitalpoint.com
(858) 452-3696


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