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Optigold Administrator wrote:
Re: Past Due Notices - Revisited
From: Shawn Hogan
Date: Monday, November 13, 2000
Time: 11:47:59 am
> How far is considered too far? We have it set to 7 days. We thought we had
> it to where if they are between 7 and 14 days then they get a friendly
> reminder.
If you set it to 7, then if they are more than 7 days past due, that's the
letter they will get.
> Uhh... well, To answer Matt's question "set same as invoices" is NO.
>
> However we found that we just send final past dues to the customers that
> were between 7 to 14 days late which is only supposed to get a "friendly"
> reminder past due. We have the "Send past due notice if (7) days late" and
> also the field "Days between past due notices" set to 7 also.
>
> We had "send 2nd past due as paper" set to yes because that is our policy.
> However when we generated the first set of past dues they printed out and
> were of the first "friendly" past due format. Then we set "paper" to "no"
> and it emailed everyone a final past due.
Sounds like you only want the second notice to go out if they are more than
14 days past due. So I would set the preference from 7 to 14.
- Shawn
-------------------------------
Shawn D. Hogan
President, Digital Point Solutions
http://www.digitalpoint.com
(858) 452-3696
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