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Matt Bailey wrote:
Re: Canceled Customers (invoicing)
From: Shawn Hogan
Date: Tuesday, December 5, 2000
Time: 4:48:56 pm
> OK here is my question..
>
> We bill in advance for service.. So on Nov 1st we sent out an invoice for
> Dec 1st-Jan 1st service.
> On Dec 1st we place the account on hold.
> OK lets say that this account is on hold for 30 days and we auto cancel the
> subscriber.
>
> Is there a way to have opti remove the invoice via a reversal automatically?
> They never received service during the time of the invoice therefore it
> should be reversed.
>
> Please tell me there is so the auto server can handle our cancels otherwise
> we will have to do this by hand as these people technically do not owe us
> anything..
>
> If this is not in the system Friday maybe :-)
You want to leave the existing invoice in there, just create a credit
invoice to balance any open invoices, right?
- Shawn
-------------------------------
Shawn D. Hogan
President, Digital Point Solutions
http://www.digitalpoint.com
(858) 452-3696
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