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Delinquent Customer

From: Teresa Walters
Date: Monday, November 16, 1998
Time: 1:07:13 pm

I have found a customer whose paid service expired 7/31/98. He has
however used the system. I want to invoice him for Aug through the
present. How do I reflect that on OG? I went in and made sure that his
expiration date was 7/31/98, but that just pushes him over to have his
account suspended. I want to give him an opportunity to pay for his
service before I actually suspended him. How do I accomplish this?

Teresa



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