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Teresa Walters wrote:
Re: Good morning, Shawn!
From: Shawn Hogan
Date: Tuesday, November 17, 1998
Time: 2:01:07 pm
>Ok, now the next question is.......where did the email go?
>
>I went to a new customer's account info and clicked on credit. It seemed to
>process the credit. Then I went and checked the customer info of the person
>who was due to receive the credit. When I go to the invoice info, it does
>reflect an invoice with the credit amount and shows the date that the
>invoice was sent and that it is now closed.
>
>I have Eudora set up to queue the mail. When I check the sent mail and the
>mail that is in queue, there is not anything for this customer. When I check
>the customer's email, the invoice is not there. I do have the preferences
>set up to auto send referral invoices.
>
>What happened to the mail?
Are you sure you aren't sending out email via SMTP? (Click on the My
Prefs button on the main menu to see).
Because if you are, it will bypass Eudora and go directly to your mail
server.
Also, check the billing type of the referring account. For example, if
they are a credit card customer, and you have the Credit Card Customer
Invoice Type set to "None", it won't send it via email OR paper, because
they are set to not get invoices when they are sent.
- Shawn
-------------------------------
Shawn D. Hogan
President, Data Point Solutions
http://www.data-point.com
(619) 452-3696
ICQ: 8319647
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