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Walt, I sure can relate to your frustration. Chargebacks are a big
Re: Credit Card Processing and Chargebacks
From: Trish Kleuskens
Date: Wednesday, November 18, 1998
Time: 11:48:54 am
problem. However, after many dealings with the credit card companies,
wwe rank lower than the health clubs.
Number one we do not get signatures. Even if some of you do, it still
doesn't help we used to get signatures.
Number two, we provide service. No product, no proof. We have
submitted usage reports and still lost.
I have one a few cases thru the credit card companies, but usually only
when I have already given some of the customers a partial refund. Then
the credit card company is more likely to not give them the rest of the
money. (Most of the time I refund the service portion and not the setup
fee)
Lots of luck, I really don't think there is a good way to deal with
this, other than the minute you get the chargeback cut them off. By the
way, many companies will allow chargebacks for up to 6 months backwards.
I have seen a few.
Trish
At 02:13 AM 11/18/98 -0500, Walt's Corner wrote:
>Hello all,
>
>I have stopped processing CC's today until we find a solution to the
ole "Steal
>services and then charge it back" game. I wouldlike to hear how some of
you have
>handled this problem. We had a client who had been with us since
Feburary. Today
>I got FOUR, count em, four months of chargeback sheets from our
processor in the
>mail. I called this SOB and claims he accessed the web only once and
never
>really wanted the service in the first place but was placed on it by a
computer
>store that we used to let refer customers to us.
>
>What are some of the methods, and processes that you are using to
prevent this
>type of theft.
>
>Thank you in advance,
>
>Walter R. Carter
>President
>TeleSouth Network Inc
>
>
Tricia Kleuskens
Director of Admin.
(619) 565-SURF x 111
trish@inetworld.net
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