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I've had a bit more success than Trish, but only because I've been very
Re: Credit Card Processing and Chargebacks
From: Web Development
Date: Wednesday, November 18, 1998
Time: 12:20:10 pm
dilligent(sp?) about watching customers.
We've only been in business about 6 months. But whenever a new account is
signed up in person, the customer signs the signup sheet, acknowledging they
agree to the TOS / AUP which states that usage of our service subjects them
to fees, blah blah blah. Anyway, if a customer signs up over the phone, we
mail them along with their first invoice a copy of the TOS / AUP to sign and
send back with their payment. We have setup the Customer Callback stuff in
OptiGold to remind us of customers who need to have their TOS/AUP sent back
to us.
But in order for this to work, you have to watch the usage logs each month
(import them into OG). When chargebacks occur, you have a log of their
activity on your service, and a signed document by the customer
acknowledging payment for service, which they did in fact use.
Hope this helps, it's a pain, but we've already had 3 chargeback attempts,
and have only lost one of them (no TOS) in only 6 months of operation.
Steven Mueller
VP / WebMaster
Central Florida InterNetworking, Inc.
> -----Original Message-----
> From: owner-isp-list@chronos.cardina.net
> [mailto:owner-isp-list@chronos.cardina.net]On Behalf Of Walt's Corner
> Sent: Wednesday, November 18, 1998 2:13 AM
> To: isp-list@data-point.com; sapp@intu.net;
> isp-marketing@isp-marketing.com
> Subject: [Optigold-ISP] Credit Card Processing and Chargebacks
>
>
> Hello all,
>
> I have stopped processing CC's today until we find a solution to
> the ole "Steal
> services and then charge it back" game. I wouldlike to hear how
> some of you have
> handled this problem. We had a client who had been with us since
> Feburary. Today
> I got FOUR, count em, four months of chargeback sheets from our
> processor in the
> mail. I called this SOB and claims he accessed the web only once and never
> really wanted the service in the first place but was placed on it
> by a computer
> store that we used to let refer customers to us.
>
> What are some of the methods, and processes that you are using to
> prevent this
> type of theft.
>
> Thank you in advance,
>
> Walter R. Carter
> President
> TeleSouth Network Inc
>
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