Billing Suggestions

Re: Billing Suggestions

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Date:

Time:

I've found shutting off their account seems to open the lines of
communication, and get them to pay the correct amounts.

Your offering a break in price if they choose to pay for more months, then
they pay you the month to month price, and throw a wrench in your works and
cost you time, which is by far more expensive... Close the multiple month
invoice (like Shawn said), change their billing cycle item to month-month,
re-invoice them for a single month and be done with it. When the can pay
for the multiple month service, then they can be switched back.

Mike

-----Original Message-----
From: isp-list@optigold.com [mailto:isp-list@optigold.com]On Behalf Of
Shawn Hogan
Sent: Monday, January 01, 2001 1:22 PM
To: Optigold ISP List
Subject: Re: [Optigold ISP] Billing Suggestions

Bob Gelety wrote:

> I looking for some suggestions as to how I can do this better:
>
> The problem I have is we offer 4 different payment items for dialup
service:
>
> 1 Month-$19.95
> 3 Months-$56.85
> 6 Months-$107.70
> 12 Months-$203.40
> Each are set up as an item available for a billing cycle.
>
> The problem is our customers rarely seem to pay what their billing cycle
> shows. So when our counter people accept payments they usually need to go
> out and adjust the invoice to the amount the customer wishes to pay this
> cycle. Most times this happens ok but there are many instances when a
> customer was invoiced 56.85 but they paid 19.95 and it slipped past the
> clerk and now the invoice didn't close and a late notice was generated. Or
> in an opposite scenario the customer was billed 19.95 and paid 56.85 so in
3
> months they will have an invoice for 3.00.
>
> Has anyone found a better way of doing this? I would greatly appreciate
any
> suggestions......

Well, if a customer owes you $56.85 and they pay you $19.95, they *are* past
due, aren't they?

Also, you really let customers pay whatever they feel like (you go back and
edit the invoice to reflect what they "felt like paying" that month? Why
not just post the payment (as it is), and close the invoice manually (if you
want). Then whatever balance they still owed on it would be carried over to
the next invoice.

Just seems weird to me... I'm pretty sure if someone bought $1,000 worth of
Optigold licenses, and they only felt like sending $500, they would still
owe $500. :-)

Unfortunately there is nothing really you can do to force customers to send
the exact correct amount when they are sending in checks. The only real
thing to do would be to get everyone on credit cards so they don't have to
send anything.

- Shawn

-------------------------------
Shawn D. Hogan
President, Digital Point Solutions
http://www.digitalpoint.com
(858) 452-3696

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