Billing Suggestions

Re: Billing Suggestions

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Date:

Time:

At 04:17 PM 1/1/01 -0500, you wrote:
>I looking for some suggestions as to how I can do this better:
>
>The problem I have is we offer 4 different payment items for dialup service:
>
>1 Month-$19.95
>3 Months-$56.85
>6 Months-$107.70
>12 Months-$203.40
>Each are set up as an item available for a billing cycle.
>
>The problem is our customers rarely seem to pay what their billing cycle
>shows. So when our counter people accept payments they usually need to go
>out and adjust the invoice to the amount the customer wishes to pay this
>cycle. Most times this happens ok but there are many instances when a
>customer was invoiced 56.85 but they paid 19.95 and it slipped past the
>clerk

There is no substitute here. The clerk entering the payments into the
system must closely watch what they are doing. There are no easy
safeguards for carelessness in this area, other than thoroughness or having
a second person come behind the first and make comparisons.

> and now the invoice didn't close and a late notice was generated. Or
>in an opposite scenario the customer was billed 19.95 and paid 56.85 so in 3
>months they will have an invoice for 3.00.

We also offer discounts for quarterly, etc. payments. If someone pays
$19.95 on a discounted quarterly invoice, that 19.95 amount is NOT
deducted from the discounted amount. We adjust the invoice to reflect a
monthly invoice for 19.95 so that the customer does not get the benefit of
the discounted offer and then issue the discounted invoice the next billing
cycle. Customers who repeatedly fail to pay the full discounted amount are
politely told that their invoices reflect a discounted rate amd are
normally put back into a monthly billing cycle if they continue to ignore
their invoicing option.

The whole point of discounted quarterly invoices is that the customer saves
some money and you save the time and cost of issuing multiple invoices and
entering multiple payments. Your are doing yourself a disservice by
allowing the discount for customers who aren't following their part of the
offer.

>Has anyone found a better way of doing this? I would greatly appreciate any
>suggestions......
>Thanks...
>Bob Gelety
>Digital Link Inc.
>
>
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