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Re: CC Authorize Linkpoint Error

From: Tom Shin
Date: Tuesday, January 2, 2001
Time: 11:46:25 am

> > Ok, I just spoke to the people at Linkpoint and it looks as though the
> > problem is with Optigold. With linkpoint, you can view all the
> transactions
> > by date, not just approved ones. Well, the 33 or so (along
> with a number
> > of new signups) that get that Server database error aren't even
> logged with
> > linkpoint, which means that something was screwy when it was passed to
> > linkpoint so that it didn't even get sent to be approved or declined.
>
> Well, I wouldn't say that is a definite problem with Optigold... The
problem
> may be with LinkPoint's ability to receive the transactions. All
> transactions run through LinkPoint via Optigold are all run exactly the
same
> (and use the same piece of code) for individual, batch, web based, etc.
> transactions.
>
> Now if it's something that is specific to certain customer(s) then it
*has*
> to be something that LinkPoint did not like that Optigold tried to pass to
> it (the fields that Optigold passed were listed in the email a few days
> ago). There has to be something unique about the customers that it is not
> working with that has to do with those fields.

Well, to add some more, I was able to charge one card in November using
linkpoint and the same card got me that database error this time. The only
thing that changed between now and November was the version of Optigold I
was using.

Thanks,
Tom


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