Search Again: Can''t remove "hold" on customer From: Lance Julander Date: Friday, November 27, 1998 Time: 3:22:09 pm Hello, I had a customer go on vacation. They called me on Nov 10 and let me know they'd be gone a while. At that time their account was paid up until Dec 10. Thinking I knew what I was doing, I entered a "Hold Date" of Nov 10 (the day they called and were leaving). Now they are back and I want to restore their account and give them credit for the time they were gone. I put a check in the box "Release Hold Now". When I try to exit the screen I get an error box that says that either the account is not on hold or that I don't have the privileges. I'm pretty sure the account is on hold since it has the hold date of Nov 10 that I entered. I also believe I have the privileges because I'm part of the Administrator group and every little privilege is checked except for the God Mode Delete and a vendor report. If it makes any difference, their account says "Hold Until" indefinitely. Any ideas how I can bring them back to current status? Thanks, Lance -------------------------- Lance Julander Terragon Media lance at terragon.com

Messages In This Thread: Can''t remove "hold" on customer by Lance Julander on Nov 27, 1998 at 3:22:09 pm Re: Can''t remove "hold" on customer by Shawn Hogan on Nov 27, 1998 at 7:56:12 pm Re: Can''t remove "hold" on customer by Lance Julander on Nov 28, 1998 at 12:30:44 pm