Search Again: Re: Can''t remove "hold" on customer From: Shawn Hogan Date: Friday, November 27, 1998 Time: 7:56:12 pm Lance Julander wrote: >I had a customer go on vacation. They called me on Nov 10 and >let me know they'd be gone a while. At that time their account >was paid up until Dec 10. > >Thinking I knew what I was doing, I entered a "Hold Date" of Nov >10 (the day they called and were leaving). Now they are back and >I want to restore their account and give them credit for the time >they were gone. > >I put a check in the box "Release Hold Now". When I try to exit >the screen I get an error box that says that either the account >is not on hold or that I don't have the privileges. > >I'm pretty sure the account is on hold since it has the hold date >of Nov 10 that I entered. I also believe I have the privileges >because I'm part of the Administrator group and every little >privilege is checked except for the God Mode Delete and a vendor report. > >If it makes any difference, their account says "Hold Until" >indefinitely. Check the Account Status though. You can have a scheduled hold, but if you never clicked on the button, "Place Customers On Hold" on the main menu, it would have never been put on hold. >Any ideas how I can bring them back to current status? Sounds like they may have never been PUT on hold. - Shawn ------------------------------- Shawn D. Hogan President, Data Point Solutions http://www.data-point.com (619) 452-3696 ICQ: 8319647

Messages In This Thread: Can''t remove "hold" on customer by Lance Julander on Nov 27, 1998 at 3:22:09 pm Re: Can''t remove "hold" on customer by Shawn Hogan on Nov 27, 1998 at 7:56:12 pm Re: Can''t remove "hold" on customer by Lance Julander on Nov 28, 1998 at 12:30:44 pm