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Sounds awesome to me................Shawn can we have all of this by 5pm
Re: Tech Support Modules - Suggestion
From: Trish Kleuskens
Date: Friday, December 4, 1998
Time: 11:40:12 am
today? just kidding
At 08:34 AM 12/4/98 -0800, Dave Overton wrote:
>I have been playing with OptigoldISP for a few days now, and found a
few
>things that might be nice to have...
>
>In the Tech Support Module.
>
>1. Turn on a red checkmark if there is a callback needed someplace.
On
>the Mainmenu would be nice! Sales could add a "trouble" from someone,
and
>support wouldn't have to just "know" it was there. Since this happens
>around here infrequently, we need to be reminded to check it.
>
>2. Have it do a pop3 check of email addressed to "support@you.com" and
>stick that email in the "problem" area, with an acknowledgement to the
user
>that it was recieved and assigned tracking number xxxxx. Turn on the
>checkmark.
>
>3. Allow the support system to do a "reply" type email, quote the
original
>message and whatnot. Not automatically, just make that an option for
the
>support staff.
>
>4. Support Email sent from an invalid address, or an unknown address
>should be dumped to a "generic" user account (support?) for handling.
This
>would put all those support emails I get from our competitions
customers in
>one convenient place so I can justify the bill I would like to send
them.
>And yes, I usually answer them, with a small plug for our business on
the
>letter.
>
>Dave
>
>
>Dave Overton http://www.syix.com/
>dave@syix.com SYIX.COM - because there IS a difference
>(530) 755-1751 x11 (800)
988-SYIX
>
>
Tricia Kleuskens
Director of Admin.
(619) 565-SURF x 111
trish@inetworld.net
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