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At 10:58 PM -0600 2/19/01, Shawn Neal wrote:
Re: QuickDNS
From: Men & Mice Support
Date: Tuesday, February 20, 2001
Time: 12:17:24 am
>on 2/19/01 5:56 PM, Men & Mice Support at cbuxton@menandmice.com wrote:
>
> > At 3:11 PM -0600 2/19/01, Shawn Neal wrote:
> >> on 2/19/01 2:42 PM, Men & Mice Support at cbuxton@menandmice.com wrote:
> >>
> >>> At 2:25 PM -0600 2/19/01, Shawn Neal wrote:
> >>>> on 2/19/01 2:03 PM, Men & Mice Support at cbuxton@menandmice.com wrote:
> >>>>
> >>>>> At 1:12 PM -0600 2/19/01, Shawn Neal wrote:
> >>>>>> The QuickDNS Remote seems to crash -> and it doesn't give us an error
> >>>>>> message why. We are running MacOS 9.1 on a Power Mac 6500 with
> >>>> 64 MB of RAM.
> >>>>>> Any ideas why this is happening?
> >>>>>
> >>>>> Does it seem to crash while performing any particular operation, or
> >>>>> just randomly?
> >>>>>
> >>>>> What indication do you have that it has crashed?
> >>>>> ____________________________________________________________________
> >>>>> Chris Buxton Men & Mice
> >>>>> cbuxton@menandmice.com We Make DNS Easy!
> >>>>>
> >>>>
> >>>> The manager on another computer will lose its connection and will not be
> >>>> able to log back in. Plus when I go to the server, there seems to be an
> >>>> error message that is displayed, but it doesn't say anything. Also the
> >>>> computer is totally locked up. When I do a Control + Option + Esc, to
> >>>> unfreeze the computer it asks me if I want to quit QuickDNS
> >> Remote. Then it
> >>>> locks the computer totally.
> >>>>
> >>>> -Shawn
> >>>
> >>> Can you tell me what operation, if any, was performed in Manager just
> >>> before the crash?
> >>> ____________________________________________________________________
> >>> Chris Buxton Men & Mice
> >>> cbuxton@menandmice.com We Make DNS Easy!
> >>>
> >>
> >>
> >> Not sure -> it has done it a few times, never when I'm actually doing
> >> changes on it. I thought it was a conflict with Energy Saving - so I
> >> disabled it - still did it. So it only does it when I'm NOT working on it.
> >> Could it be a conflict with the computer running the Manager software with
> >> Energy Saving?
> >>
> >> -Shawn
> >
> > Not likely. Can you tell me what the last operation performed was,
> > before the crash? Was it a save, by any chance? I realize there would
> > be a delay between that operation and the crash, but we'd still like
> > to know.
> > ____________________________________________________________________
> > Chris Buxton Men & Mice
> > cbuxton@menandmice.com We Make DNS Easy!
> >
>
>Nothing. I was just monitoring it from the manager on another computer. Does
>the Manager crash the remote if I leave the session open for extended
>periods of time?
>
>-Shawn
If so, this is the first we've heard of it.
Any chance you could install MacsBug and capture a standard log for
us at the next crash? Without that, we'll have a hard time finding
the problem.
A word of warning, though: With Mac OS 9.1 and the latest version of
MacsBug, MacsBug may cause crashes. This is purely anecdotal (i.e. we
haven't systematically investigated), but it has been our experience
that 9.1 gets a lot more stable with MacsBug removed.
____________________________________________________________________
Chris Buxton Men & Mice
cbuxton@menandmice.com We Make DNS Easy!
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