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Teresa Walters wrote:
Re: suspended accounts
From: Shawn Hogan
Date: Thursday, December 17, 1998
Time: 3:59:34 pm
>I don't think that we are talking the same scenario.
>An account has been automatically suspended for non-payment.
>The customer calls and whines and we reactivate the account with an addl 7
>days to get their payment into the office. I don't want to forget that I
>reactivated this account, so I go and put a hold date of 7 days in the future
>on their account. This way if their payment doesn't come into the office,
>their account will be suspended again.
>
>The catch is - how do I remember that their is a secondary hold. I tried
>posting a payment to an account that had this scenario. The payment did not
>remove the upcoming hold. I would assume that is because the hold was in the
>future, not an existing hold.
Well, you are telling the system to have a scheduled hold on a certain
date... The system doesn't know that you want to put a scheduled hold on
it on a certain date UNLESS they send in payment. As far as it's
concerned, maybe the customer REQUESTED to be put on hold on a certain
day (for a west-pak or something). {shrug}
So yes, if you manually put a scheduled hold on an account, you will
manually need to remove it.
>What happens if I go in and when I put the secondary hold, I add something to
>their name - for example changing it from John Smith to John Smith*******.
>This would be noticeable when I go in and post the payment. It would jog my
>memory so that the secondary hold could be removed. Are there any potential
>problems that this might cause?
Nope... no problems at all (other than the cosmetic "extra".
- Shawn
-------------------------------
Shawn D. Hogan
President, Data Point Solutions
http://www.data-point.com
(619) 452-3696
ICQ: 8319647
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