Search Again: Re: Re:Cancel(l)ing Customers From: Shawn Hogan Date: Thursday, December 17, 1998 Time: 6:14:30 pm Alexi wrote: >Once entering in a date (say today's date) in the term. date field, a >customer should then show up in the cancel customers screen, correct? I >have taken away the ability of any employees to be able to modify the >status directly in the customer info field, and have instructed them to >enter in a date then go to cancel customers and the customer should show >up. Unfortunately, this is not working. Any suggestions? Go to the Past Due Accounts Preferences and set the "Minimum Amount Owed To Cancel" to '0' (not null, but actually zero). That is a new preference in 1.7.8, and it works exactly how it's supposed to, except it DIDN'T take into account REQUESTED holds/cancels (which 1.7.9 does). So, set that preference to zero, and all should be well. - Shawn ------------------------------- Shawn D. Hogan President, Data Point Solutions http://www.data-point.com (619) 452-3696 ICQ: 8319647

Messages In This Thread: Re:Cancel(l)ing Customers by Alexi Touloumis on Dec 17, 1998 at 6:10:12 pm Re: Re:Cancel(l)ing Customers by Shawn Hogan on Dec 17, 1998 at 6:14:30 pm Re: Re:Cancel(l)ing Customers by Robb Kinnin on Dec 18, 1998 at 6:50:58 am Re: Re:Cancel(l)ing Customers by Shawn Hogan on Dec 18, 1998 at 11:46:02 am