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On 12/17/98 9:13 PM Shawn Hogan at shawn@data-point.com wrote:
Re: Re:Cancel(l)ing Customers
From: Robb Kinnin
Date: Friday, December 18, 1998
Time: 6:50:58 am
>Alexi wrote:
>
>>Once entering in a date (say today's date) in the term. date field, a
>>customer should then show up in the cancel customers screen, correct? I
>>have taken away the ability of any employees to be able to modify the
>>status directly in the customer info field, and have instructed them to
>>enter in a date then go to cancel customers and the customer should show
>>up. Unfortunately, this is not working. Any suggestions?
>
>Go to the Past Due Accounts Preferences and set the "Minimum Amount Owed
>To Cancel" to '0' (not null, but actually zero).
>
>That is a new preference in 1.7.8, and it works exactly how it's supposed
>to, except it DIDN'T take into account REQUESTED holds/cancels (which
>1.7.9 does). So, set that preference to zero, and all should be well.
>
> - Shawn
when you put in a zero the field goes blank - which leads one to think
that it becomes null.
please advise.
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*Robb Kinnin
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