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As a work around, we generally do the following:
Re: suspended accounts
From: Michael Phillips
Date: Friday, December 18, 1998
Time: 10:04:45 am
IF customer has made payment arrangements, we indicate in OG that the
customer is suspended, however we leave the account active (we do not allow
OG to automagically suspend them on the servers after being cussed out
because a customer was suspended for owing $0.02!) on the servers and set an
"appointment" in Outlook 98 to remind us the check and see if the promised
payment has been made on the day *after* promised payment was due.
IF payment is made, account is restored in OG to current status and all is
well. IF payment was not received, we then suspend on the servers and follow
procedures to collect.
Not neccessarily the best method, however it DOES work and helps us manage
those past-due customers that for whatever reason we have decided to allow
continued service for.
Mike
> -----Original Message-----
> From: owner-isp-list@chronos.cardina.net
> [mailto:owner-isp-list@chronos.cardina.net]On Behalf Of Teresa Walters
> Sent: Monday, December 14, 1998 12:02 PM
> To: Optigold
> Subject: [Optigold-ISP] suspended accounts
>
>
> A couple of weeks ago someone was talking about using the hold date for
> temporarily reactiving accounts that have been suspended. This was for
> giving the customer an extra couple of days to get their payment into
> the office.
>
> How do you keep track of these accounts? What keeps the account from
> being suspended again because you don't "know" that it has a hold on it?
> If the customer comes in and makes their payment and we don't remove the
> secondary hold, we are apt to have some very hot customers -- regardless
> of the fact that they should have paid in the first place!
>
> Teresa
>
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