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Re: eFunds Declines

From: Shawn Hogan
Date: Tuesday, May 1, 2001
Time: 1:13:13 pm

Roger Starnes wrote:

> Took this action: Main > Bill Customers > Bank Debit = 160 Customers
> Processed file through eFunds, got response file.
> Tried this action: Main > Post Queued Payments > Decline
>
> Issues:
>
> (1) When I selected "Post Queued Payments", it does not ask me whether to
> post credit card payments or bank debit payments. Why not?

If you do not have anything in the credit card payment queue (or vice
versa), it does not need to ask.


> (2) When I selected "Import Declines", it asked me to locate the "ICVerify
> File". It should have asked me to locate the "eFunds" file. Why didn't it?
> Then it showed that there were no declines, when there were declines in the
> file.

Under billing preferences, you would need to set the ICVerify decline import
to 'No' and the eFunds decline import to 'Yes'.


> (3) What would happen if I were to run Main > Bill Customers > Credit Card
> and Main > Bill Customers > Bank Debit back-to-back? Would it treat them all
> as a single queue?

Nope, it's a different queue.

- Shawn

-------------------------------
Shawn D. Hogan
President, Digital Point Solutions
http://www.digitalpoint.com
(858) 452-3696


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