Email Invoices not being sent.

Re: Email Invoices not being sent.

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Jennifer Zint wrote:

> We are having trouble getting email invoices to send. I have an email
> account set up to receive a CC copy of each invoices that send out, and out
> of the 56 invoices that I just generated, only 2 were sent via email.
> Granted, some of those were debit accounts and those were not supposed to
> receive an email invoice, but, about half of them were regular cash/check
> accounts and they did not receive invoices either.
>
> When we imported our customers, we imported their email addresses to the
> Override Email field and the two emails that went out successfully were for
> newer customers whose email addresses are recorded under services. Some of
> the customers who did not receive invoices and were supposed to had an email
> address only in the Override Email field and others had an email address in
> both the Override Email field and under Services. So, I am not sure what is
> causing the problem. I have about 1400+ more emails to send out today, if
> possible, so I really need help! (I panicked and stopped the invoicing
> process when I recognized that they were not being sent)
>
> Last month was our first billing cycle with Optigold and we had this problem
> then, as well. (I ended up sending them all out manually, which was no fun
> at all), but, I thought that the problem was caused by the "Override email
> set to first email address field" being set to yes. However, this time it
> is set to No and it is still happening. Please help!

Go to the customer's Billing Info screen, make sure all customers have
something in the "Use" field. If they are cash/check, it should be "None".

- Shawn

-------------------------------
Shawn D. Hogan
President, Digital Point Solutions
http://www.digitalpoint.com
(858) 452-3696

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