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Re: Update from 3.0 to 3.5From: Matt Henderson Date: Friday, May 4, 2001
Time: 6:32:06 amon 5/4/01 2:34 PM, Dale Therio at stuff@colony.net wrote:
> So this means we pay for an upgrade that gives us LESS?
>
> Also no place in the upgrade information did anything state that
> you would be limited to a particular platform. In fact, it
> stated that 3.5 was multi-platform in the marketing information.
>
> This is not a good move on your part in regards to customer
> satisfaction. At this point, it would seem that the upgrade from
> 2.x to 3.0 was a big waste of money.
Yeah, I'm not sure what exactly was the point of the 'free-upgrade'
promotion - when (as far as I can tell) the only changes in 3.5 was the
cross-platform functionality (which we now learn isn't free).
In our case, we only have two operational machines - one MacOS and one
Linux. Since I don't have the experience to manage BIND on the Linux
machine, we've been contracting a third-party to provide secondary DNS
support.
With the announcement of QDNS 3.5, and the indication of a free upgrade for
3.0 users, I thought this would finally give me the chance to operate my own
secondary on the Linux machine (and free myself of the third-party.) That's
why I invested the time to beta test the Linux software.
At least for customers like me, an acceptable policy would be to remove any
cross-platform restrictions, and allow two-servers on one license, or at
least make the cost of any additional license a small delta ($50?) with
respect to the original single-license cost (especially keeping in mind that
the Linux software isn't even a server.)
Having discovered that there are free (granted, less sophisticated)
alternatives to the QDNS Remote for managing BIND, I simply couldn't justify
to spend the additional $495 just to run the secondary.
Actually, I wonder who the primary market would be for the new 3.5 software
(with its licensing/pricing policy)? Certainly MacOS customers in my
situation would not have an economic incentive to try the Linux software,
when they could either run a second Mac for free under the single-platform,
dual-server license, or use the freely available BIND admin tools. And it
would seem that organizations who are already Unix/BIND-based would be
unlikely to spend $500 per server just for a graphical administration
interface to run under (presumably) Windows (and that's certainly confirmed
by the four professional Unix administrators I spoke with).
Anyway, that's just some random thoughts, not really complaints.
-- Matt Henderson
--
MAKALUMEDIA INTERNET & ENGINEERING SERVICES GMBH
matt@makalumedia.com
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