Search Again: Re: suspended accounts From: Teresa Walters Date: Saturday, January 2, 1999 Time: 8:38:06 pm I don't think that we are talking the same scenario. An account has been automatically suspended for non-payment. The customer calls and whines and we reactivate the account with an addl 7 days to get their payment into the office. I don't want to forget that I reactivated this account, so I go and put a hold date of 7 days in the future on their account. This way if their payment doesn't come into the office, their account will be suspended again. The catch is - how do I remember that their is a secondary hold. I tried posting a payment to an account that had this scenario. The payment did not remove the upcoming hold. I would assume that is because the hold was in the future, not an existing hold. What happens if I go in and when I put the secondary hold, I add something to their name - for example changing it from John Smith to John Smith*******. This would be noticeable when I go in and post the payment. It would jog my memory so that the secondary hold could be removed. Are there any potential problems that this might cause? Teresa Shawn Hogan wrote: > Teresa Walters wrote: > > >A couple of weeks ago someone was talking about using the hold date for > >temporarily reactiving accounts that have been suspended. This was for > >giving the customer an extra couple of days to get their payment into > >the office. > > > >How do you keep track of these accounts? What keeps the account from > >being suspended again because you don't "know" that it has a hold on it? > >If the customer comes in and makes their payment and we don't remove the > >secondary hold, we are apt to have some very hot customers -- regardless > >of the fact that they should have paid in the first place! > > Well, if a customer is reactivated, any hold on the account is removed... > > - Shawn > > ------------------------------- > Shawn D. Hogan > President, Data Point Solutions > http://www.data-point.com > (619) 452-3696 > ICQ: 8319647

Messages In This Thread: suspended accounts by Teresa Walters on Dec 14, 1998 at 10:11:33 am Re: suspended accounts by Shawn Hogan on Dec 14, 1998 at 10:18:38 am Re: suspended accounts by Teresa Walters on Dec 14, 1998 at 1:49:27 pm Re: suspended accounts by Shawn Hogan on Dec 14, 1998 at 3:51:48 pm Re: suspended accounts by Russel on Dec 14, 1998 at 4:59:39 pm Re: suspended accounts by Teresa Walters on Dec 17, 1998 at 3:10:40 pm Re: suspended accounts by Shawn Hogan on Dec 17, 1998 at 3:59:34 pm Re: suspended accounts by Michael Phillips on Dec 18, 1998 at 10:04:45 am Re: suspended accounts by Teresa Walters on Jan 2, 1999 at 8:38:06 pm Re: suspended accounts by Shawn Hogan on Jan 2, 1999 at 8:58:20 pm Re: suspended accounts by Teresa Walters on Jan 4, 1999 at 11:56:08 am Re: suspended accounts by Shawn Hogan on Jan 4, 1999 at 12:16:50 pm