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Shawn,
Re: Billing Cycle Item Detail Changes
From: John Verreault
Date: Monday, June 4, 2001
Time: 3:18:06 pm
How can we keep track of literally hundreds of changes per month.
We have several billing plans and our customers switch between them.
Each plan may have a different useage and excess product ID.
Although there may be several billing cycle items, there should only be one
access plan associated to a single login ID.
Can there be some sort of flag that if it is the "access" account that
changes, the usage info changes as well.
John
P.S. You know we love the system more and more every day....
-----Original Message-----
From: Shawn Hogan [mailto:shawn@digitalpoint.com]
Sent: Monday, June 04, 2001 6:02 PM
To: Optigold ISP List
Subject: Re: [Optigold ISP] Billing Cycle Item Detail Changes
Verreault, John wrote:
> When a change in the Billing cycle item is made for a future date (in
> Billing cycle Item detail), the useage allowed and excess product ID do
not
> get updated when the change takes effect.
>
> This resulted in several hundred people getting billed incorrect usage
> amounts.
>
> Did we forget to do something ???
No, the usage parameters cannot be scheduled to change in the future because
you run into problems if a customer has multiple billing cycle items...
which one should the usage parameters be based on?
- Shawn
-------------------------------
Shawn D. Hogan
President, Digital Point Solutions
http://www.digitalpoint.com
(858) 452-3696
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