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1. Can the tech support logging be tied into a web page like? It would be
Tech support issue
From: Alan Rader
Date: Wednesday, January 6, 1999
Time: 3:15:46 pm
nice if a tech person could go to a web page and log tech support calls and
also look at a users tech history of on going problems or solved problems.
What we have a problem with is that in tech support, when someone puts a
call back needed for a users, no one takes the responsibility to keep up on
it. Is there a way to assign a call back needed to a certain OG users? If
that can be done, then can you also have some kind of built in reminder
that could somehow pop up when they log into OG or send an email to them
reminding them of an issue that still needs to be resolved?
There is a web base database out there that you can do these things with
that we are thinking about using, but I thought if OG could do it, it would
be nicer to keep everything together.
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