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Hi Dale,
Re: still no response from sales....
From: Petur Petursson
Date: Thursday, June 28, 2001
Time: 12:48:37 pm
At 11:45 +0000 28.6.2001, Dale Therio wrote:
>It has been about 1 month since complaining about no response
>from sales. Which makes it oh, say about 3 months since
>purchasing the QDNS upgrade.
>
>Let's see, they have my name, my email address, my physical
>address, my phone number and my fax number (oh, and let's not
>forget, my credit card number). All that info, and not a single
>peep out of them.
>
>So for all of you that wanted to bitch at me, please tell me
>what kind of customer service you call this?
There must be some misunderstanding here. You complained on this
issue 1 month ago and both me and Chris Buxton replied to you. Chris
answered on this list and I directed my reply directly to you. We
asked you to resend your message, but got no reply.
You will find copy of both emails below.
Please direct your mails on this issue directly to
sales@menandmice.com and/or support@menandmice.com.
Thank you in advance.
Petur
My message on May 28, 2001
>Hi Dale,
>
>Thank you for doing business with us in the past.
>
>At 3:22 +0000 28.5.2001, Dale Therio wrote:
>>Oh, and yes I have sent M&M an email regarding this issue, and
>>email that has so far gone unanswered.
>
>I was searching through the sales-email, but I could not find any
>trace of your message. Would you be so kind to send it again?
>
>> -So yes, I paid money and
>>they after the fact changed the licensing policy and they have
>>not responded to my inquiry regarding this so as far as I am
>>concered they are screwing customers.
>>
>>I suggest you take a look at previous postings here to see the
>>lack of response others have also gotten on this issue.
>>
>>Also, the repeated reports from people regarding crashing QDNS
>>3.x - funny they claim it couldn't happen - strange thing, I was
>>able to crash their DNS server twice one evening (confirmed by
>>someone else on this list) and have never heard anything in
>>regards to that either.
>>
>>So if you don't like my postings, don't read them.
>Date: Mon, 28 May 2001 15:10:01 -0700
>To: "QuickDNS Talk" <quickdns-talk@lists.menandmice.com>
>From: Men & Mice Support <cbuxton@menandmice.com>
>Subject: Re: Where is the primary data folder on Mac OS X?)
>
>Dale,
>
>At 3:22 AM +0000 5/28/01, Dale Therio wrote:
>>Oh, and yes I have sent M&M an email regarding this issue, and
>>email that has so far gone unanswered.
>
>Please tell me when you sent such a message, and to what address. I
>don't see it in any mailbox that I monitor. Also, is "this issue"
>(the issue you're referring to) the license issue or the issue
>mentioned in the subject line?
>
>> -So yes, I paid money and
>>they after the fact changed the licensing policy and they have
>>not responded to my inquiry regarding this so as far as I am
>>concered they are screwing customers.
>
>We never promised a free version of QuickDNS for other platforms to
>those who bought licenses for 3.0. We promised a free upgrade to the
>Mac OS X version.
>
>>I suggest you take a look at previous postings here to see the
>>lack of response others have also gotten on this issue.
>>
>>Also, the repeated reports from people regarding crashing QDNS
>>3.x - funny they claim it couldn't happen - strange thing, I was
>>able to crash their DNS server twice one evening (confirmed by
>>someone else on this list) and have never heard anything in
>>regards to that either.
>
>With Mac OS 8/9, we can't track down the source of every crash. It's
>simply not possible - the Mac OS itself isn't perfectly stable. It's
>also possible for some other factor, in either the hardware or other
>software running on the machine, to cause a crash. I'm not saying
>QuickDNS is perfect, or that it didn't contribute to any given
>crash, merely that, in Mac OS 9 and earlier, it's possible for other
>factors to affect the stability of a machine running QuickDNS.
>
>We have tried very hard to make QuickDNS for Mac OS 8/9 as stable as
>possible. We have worked to reproduce or otherwise track down the
>source of every crash that's been reported, though we haven't always
>been successful. In such cases, we can't solve the problem, because
>we can't find the problem.
>____________________________________________________________________
>Chris Buxton Men & Mice
>cbuxton@menandmice.com We Make DNS Easy!
Best regards,
Petur Petursson / CEO
Men & Mice Tel: +354 520 5300 mailto:petur@menandmice.com
Thoroddsstadir Fax: +354 520 5305 http://www.menandmice.com/
v/Skogarhlid, IS-105 Reykjavik, ICELAND
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