 |  |
Hello,
Re: still no response from sales....
From: Dale Therio
Date: Thursday, June 28, 2001
Time: 1:34:52 pm
What more do I need to send to you? I paid for an upgrade
(platfomr issues aside) and only can address 1 server.
What is so difficult about resolving that issue? I saw postings
from Chris on the list, but still no new/additional serial
number.
But then again, I probably won't be able to use it as I may be
switching platforms.
On Thu, 28 Jun 2001 19:47:45 +0000
Petur Petursson <petur@menandmice.com> wrote:
> Hi Dale,
>
> At 11:45 +0000 28.6.2001, Dale Therio wrote:
> >It has been about 1 month since complaining about no
> response
> >from sales. Which makes it oh, say about 3 months since
> >purchasing the QDNS upgrade.
> >
> >Let's see, they have my name, my email address, my physical
> >address, my phone number and my fax number (oh, and let's
> not
> >forget, my credit card number). All that info, and not a
> single
> >peep out of them.
> >
> >So for all of you that wanted to bitch at me, please tell me
> >what kind of customer service you call this?
>
> There must be some misunderstanding here. You complained on
> this
> issue 1 month ago and both me and Chris Buxton replied to
> you. Chris
> answered on this list and I directed my reply directly to
> you. We
> asked you to resend your message, but got no reply.
>
> You will find copy of both emails below.
>
> Please direct your mails on this issue directly to
> sales@menandmice.com and/or support@menandmice.com.
>
> Thank you in advance.
>
> Petur
>
> My message on May 28, 2001
> >Hi Dale,
> >
> >Thank you for doing business with us in the past.
> >
> >At 3:22 +0000 28.5.2001, Dale Therio wrote:
> >>Oh, and yes I have sent M&M an email regarding this issue,
> and
> >>email that has so far gone unanswered.
> >
> >I was searching through the sales-email, but I could not
> find any
> >trace of your message. Would you be so kind to send it
> again?
> >
> >> -So yes, I paid money and
> >>they after the fact changed the licensing policy and they
> have
> >>not responded to my inquiry regarding this so as far as I
> am
> >>concered they are screwing customers.
> >>
> >>I suggest you take a look at previous postings here to see
> the
> >>lack of response others have also gotten on this issue.
> >>
> >>Also, the repeated reports from people regarding crashing
> QDNS
> >>3.x - funny they claim it couldn't happen - strange thing,
> I was
> >>able to crash their DNS server twice one evening (confirmed
> by
> >>someone else on this list) and have never heard anything in
> >>regards to that either.
> >>
> >>So if you don't like my postings, don't read them.
>
>
> >Date: Mon, 28 May 2001 15:10:01 -0700
> >To: "QuickDNS Talk" <quickdns-talk@lists.menandmice.com>
> >From: Men & Mice Support <cbuxton@menandmice.com>
> >Subject: Re: Where is the primary data folder on Mac OS X?)
> >
> >Dale,
> >
> >At 3:22 AM +0000 5/28/01, Dale Therio wrote:
> >>Oh, and yes I have sent M&M an email regarding this issue,
> and
> >>email that has so far gone unanswered.
> >
> >Please tell me when you sent such a message, and to what
> address. I
> >don't see it in any mailbox that I monitor. Also, is "this
> issue"
> >(the issue you're referring to) the license issue or the
> issue
> >mentioned in the subject line?
> >
> >> -So yes, I paid money and
> >>they after the fact changed the licensing policy and they
> have
> >>not responded to my inquiry regarding this so as far as I
> am
> >>concered they are screwing customers.
> >
> >We never promised a free version of QuickDNS for other
> platforms to
> >those who bought licenses for 3.0. We promised a free
> upgrade to the
> >Mac OS X version.
> >
> >>I suggest you take a look at previous postings here to see
> the
> >>lack of response others have also gotten on this issue.
> >>
> >>Also, the repeated reports from people regarding crashing
> QDNS
> >>3.x - funny they claim it couldn't happen - strange thing,
> I was
> >>able to crash their DNS server twice one evening (confirmed
> by
> >>someone else on this list) and have never heard anything in
> >>regards to that either.
> >
> >With Mac OS 8/9, we can't track down the source of every
> crash. It's
> >simply not possible - the Mac OS itself isn't perfectly
> stable. It's
> >also possible for some other factor, in either the hardware
> or other
> >software running on the machine, to cause a crash. I'm not
> saying
> >QuickDNS is perfect, or that it didn't contribute to any
> given
> >crash, merely that, in Mac OS 9 and earlier, it's possible
> for other
> >factors to affect the stability of a machine running
> QuickDNS.
> >
> >We have tried very hard to make QuickDNS for Mac OS 8/9 as
> stable as
> >possible. We have worked to reproduce or otherwise track
> down the
> >source of every crash that's been reported, though we
> haven't always
> >been successful. In such cases, we can't solve the problem,
> because
> >we can't find the problem.
> >____________________________________________________________________
> >Chris Buxton
> Men & Mice
> >cbuxton@menandmice.com We Make
> DNS Easy!
>
>
>
> Best regards,
>
> Petur Petursson / CEO
> Men & Mice Tel: +354 520 5300
> mailto:petur@menandmice.com
> Thoroddsstadir Fax: +354 520 5305
> http://www.menandmice.com/
> v/Skogarhlid, IS-105 Reykjavik, ICELAND
>
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