Search Again: Re: Invoicing cancelled accounts? From: Shawn Hogan Date: Monday, July 2, 2001 Time: 3:31:01 pm Talk Lists wrote: > We have several accounts in OG that have been cancelled for a while now, but > now when we did our last billing, these cancelled customers are still > invoiced. Some of them have previous balances, and some don't, but they're > all getting billed for cycles after the time of their cancellation. Why is > this happening? I know there's a preferrence to invoice cancelled accounts > that have a previous balance, but don't know why OG would add additional > cycles to a cancelled account. I don't have to remove their billing cycle > item on their account, do I? > > How do we fix this? Are you sure the customer is "Canceled"? They would not show up for a new invoice to be generated. But if they have an outstanding balance, they would be BILLED (different from invoiced), because as far as the system is concerned, they still owe money and therefore need to have their credit card billed. - Shawn ------------------------------- Shawn D. Hogan President, Digital Point Solutions http://www.digitalpoint.com (858) 452-3696 --------------------------------------------------- To subscribe, unsubscribe or to search list archive please visit http://www.optigold.com/lists/isp.html ---------------------------------------------------

Messages In This Thread: Invoicing cancelled accounts? by Talk Lists on Jul 2, 2001 at 9:00:14 am Re: Invoicing cancelled accounts? by Shawn Hogan on Jul 2, 2001 at 3:31:01 pm Re: Invoicing cancelled accounts? by Talk Lists on Jul 3, 2001 at 1:41:42 pm Re: Invoicing cancelled accounts? by Shawn Hogan on Jul 3, 2001 at 1:46:40 pm