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When I post the deposits, generally the screen shows customer name, etc. and
Re: payments not posting correctly
From: Ann Rexrode
Date: Tuesday, August 7, 2001
Time: 7:01:11 am
balance due at the top . Now it is showing the balance due as the total
amount that the customer has paid on the account from beginning till today.
IT does post the payments, and my deposit reports for the day are accurate.
-----Original Message-----
From: Shawn Hogan [mailto:shawn@digitalpoint.com]
Sent: Tuesday, August 07, 2001 9:39 AM
To: Optigold ISP List
Subject: Re: [Optigold ISP] payments not posting correctly
bobbie lescar wrote:
> A setting was changed in our preferences we think and now when we look at
a
> customers screen to post a payment it says they have a -347.99 balance due
> (this would balance whatever their payments totals is) - however the
> invoices are correct and just as an example one customer had 3 open
> invoices for 17.95 each. We aren't sure who made the change and we have
> looked through the general prefences and can't find where it would be -
can
> anyone help??
Balance due is a sum of their invoices minus a sum of their payments. If
the customer has 3 invoices for $17.95, what payments do they have on record
under their payments screen?
- Shawn
-------------------------------
Shawn D. Hogan
President, Digital Point Solutions
http://www.digitalpoint.com
(858) 452-3696
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