Search Again: Placing Accounts on Hold From: ''Tunde Ogedengbe Date: Wednesday, September 5, 2001 Time: 6:15:15 am Shawn: We seem to be having a problem with the way Optigold work with respect to placing accounts on hold. Accounts that are due for renewal are moved to a pending server status requiring manual intervention before the server action is activated for backend (RADIUS) operation. This is certaingly not acceptable to any ISP. I imagine that ISPs will have on a daily basis hundreds of customers due for renewal. It is therefore not practical for any ISP to rely on manual (physical) activity of activating server option. This weakness in OG is causing a lot of discomfort and inconvenience with our system. I therefore require your support to address it. We have written a script which runs at the backend and interfaces with Optigold to effect server actions for New Accounts, Accounts Suspension, Password Change, etc. However, except Optigold server action triggers the action, customer authentication will be a problem. Pls help us to address this. 'Tunde Ogedengbe Linkserve Limited 22 Akin Adesola Street Victoria Island Lagos - Nigeria Tel: +234 1 2623900 Fax: +234 1 2623906 URL: http://www.linkserve.net ----- Original Message ----- From: "Shawn Hogan" <shawn@digitalpoint.com> To: "Optigold ISP List" <isp-list@optigold.com> Sent: Wednesday, September 05, 2001 9:13 AM Subject: Re: [Optigold ISP] Product Actions > Justin Ainsworth (isp-lists) wrote: > > > Well the idea would be to send them an email after the completion of > > (some) server actions. So it should be whatever they want to receive > > correspondence at. > > > > Isn't that what the Override Email address is? I have the option of > > Override Email Set to first email address inside of the Accounts > > Options. > > Not necessarily... for example if you don't have an override email address > set. > > - Shawn > > ------------------------------- > Shawn D. Hogan > President, Digital Point Solutions > http://www.digitalpoint.com > (858) 452-3696 > > > --------------------------------------------------- > To subscribe, unsubscribe or to search list archive > please visit http://www.optigold.com/lists/isp.html > --------------------------------------------------- > --------------------------------------------------- To subscribe, unsubscribe or to search list archive please visit http://www.optigold.com/lists/isp.html ---------------------------------------------------

Messages In This Thread: Placing Accounts on Hold by ''Tunde Ogedengbe on Sep 5, 2001 at 6:15:15 am Re: Placing Accounts on Hold by Shawn Hogan on Sep 5, 2001 at 1:37:07 pm Re: Placing Accounts on Hold by ''Tunde Ogedengbe on Sep 6, 2001 at 6:27:09 am Re: Placing Accounts on Hold by mbailey@journey.net on Sep 6, 2001 at 7:05:51 am Re: Placing Accounts on Hold by Michael Baird on Sep 6, 2001 at 7:22:55 am Re: Placing Accounts on Hold by mbailey@journey.net on Sep 6, 2001 at 8:32:21 am Re: Placing Accounts on Hold by ''Tunde Ogedengbe on Sep 6, 2001 at 8:53:41 am Re: Placing Accounts on Hold by Michael Baird on Sep 6, 2001 at 8:54:52 am Re: Placing Accounts on Hold by Shawn Hogan on Sep 6, 2001 at 11:49:34 am Re: Placing Accounts on Hold by Shawn Hogan on Sep 6, 2001 at 11:50:57 am Re: Placing Accounts on Hold by Michael Baird on Sep 6, 2001 at 11:56:26 am Re: Placing Accounts on Hold by ''Tunde Ogedengbe on Sep 6, 2001 at 12:18:01 pm Re: Placing Accounts on Hold by Shawn Hogan on Sep 6, 2001 at 12:39:42 pm Re: Placing Accounts on Hold by ''Tunde Ogedengbe on Sep 6, 2001 at 12:51:04 pm Re: Placing Accounts on Hold by Shawn Hogan on Sep 6, 2001 at 1:36:17 pm Re: Placing Accounts on Hold by Scott on Sep 6, 2001 at 3:37:51 pm