cancel accounts

Re: cancel accounts - tax

From:

Date:

Time:

I had to cancel out an awful lot of sales tax prompts in order to close the month of
Aug. Is this an incorrect setting on my end or something that needs to be modified in
OG?

Teresa

Teresa Walters wrote:

> > After more checking, I realize OG is now creating an actual credit for each
> > open invoice that a canceling customer has. Unfortunately, I'm still getting
> > the sales tax error message. Keep in mind that in Texas, on a $19.95 invoice
> > there is no sales tax. The sales tax rate has been the same for quite some
> > time. Even if the existing invoice has no sales tax charged, it's just the flat
> > $19.95 fee, upon canceling og prompts to recalculate the sales tax. I have
> > double checked several accounts, experimented with them and find that if I
> > agree to recalculate the tax the resulting credit invoice shows a credit of
> > -19.95 and sales tax of .42, so the resulting total is a credit of only $19.53.
> >
> > Teresa
> >
> > > Teresa Walters wrote:
> > >
> > > > Being the end of the month, I am canceling accounts. In the past if the
> > > > customer had an open invoice, I have always gotten the prompt about
> > > > deleting the invoice. Today I am getting a prompt about recalculating
> > > > the sales tax. How exactly does this work? What is the system trying to
> > > > do?
> > >
> > > It would only do that is the sales tax on the invoice was currently wrong.
> > > Did you guys have a change in the sales tax rate or anything?
> > >
> > > - Shawn
> > >
> > > -------------------------------
> > > Shawn D. Hogan
> > > President, Digital Point Solutions
> > > http://www.digitalpoint.com
> > > (858) 452-3696
> > >
> > >
> > > ---------------------------------------------------
> > > To subscribe, unsubscribe or to search list archive
> > > please visit http://www.optigold.com/lists/isp.html
> > > ---------------------------------------------------
> > >
> >
> > ---------------------------------------------------
> > To subscribe, unsubscribe or to search list archive
> > please visit http://www.optigold.com/lists/isp.html
> > ---------------------------------------------------
>
> ---------------------------------------------------
> To subscribe, unsubscribe or to search list archive
> please visit http://www.optigold.com/lists/isp.html
> ---------------------------------------------------

---------------------------------------------------
To subscribe, unsubscribe or to search list archive
please visit http://www.optigold.com/lists/isp.html
---------------------------------------------------

Sales:
888/4-DPOINT

Support:
858/452-3696