Search Again: Re: Placing Accounts on Hold From: Shawn Hogan Date: Wednesday, September 5, 2001 Time: 1:37:07 pm 'Tunde Ogedengbe wrote: > We seem to be having a problem with the way Optigold work with respect to > placing accounts on hold. Accounts that are due for renewal are moved to a > pending server status requiring manual intervention before the server action > is activated for backend (RADIUS) operation. This is certaingly not > acceptable to any ISP. I imagine that ISPs will have on a daily basis > hundreds of customers due for renewal. It is therefore not practical for > any ISP to rely on manual (physical) activity of activating server option. > > This weakness in OG is causing a lot of discomfort and inconvenience with > our system. I therefore require your support to address it. > > We have written a script which runs at the backend and interfaces with > Optigold to effect server actions for New Accounts, Accounts Suspension, > Password Change, etc. However, except Optigold server action triggers the > action, customer authentication will be a problem. Pls help us to address > this. The Pending accounts should only be happening for new accounts, and it's an optional thing. Under Maintenance & Preferences -> General Preferences -> Accounts there is a preference to "Use Pending Accounts", which you can set to 'No'. - Shawn ------------------------------- Shawn D. Hogan President, Digital Point Solutions http://www.digitalpoint.com (858) 452-3696 --------------------------------------------------- To subscribe, unsubscribe or to search list archive please visit http://www.optigold.com/lists/isp.html ---------------------------------------------------

Messages In This Thread: Placing Accounts on Hold by ''Tunde Ogedengbe on Sep 5, 2001 at 6:15:15 am Re: Placing Accounts on Hold by Shawn Hogan on Sep 5, 2001 at 1:37:07 pm Re: Placing Accounts on Hold by ''Tunde Ogedengbe on Sep 6, 2001 at 6:27:09 am Re: Placing Accounts on Hold by mbailey@journey.net on Sep 6, 2001 at 7:05:51 am Re: Placing Accounts on Hold by Michael Baird on Sep 6, 2001 at 7:22:55 am Re: Placing Accounts on Hold by mbailey@journey.net on Sep 6, 2001 at 8:32:21 am Re: Placing Accounts on Hold by ''Tunde Ogedengbe on Sep 6, 2001 at 8:53:41 am Re: Placing Accounts on Hold by Michael Baird on Sep 6, 2001 at 8:54:52 am Re: Placing Accounts on Hold by Shawn Hogan on Sep 6, 2001 at 11:49:34 am Re: Placing Accounts on Hold by Shawn Hogan on Sep 6, 2001 at 11:50:57 am Re: Placing Accounts on Hold by Michael Baird on Sep 6, 2001 at 11:56:26 am Re: Placing Accounts on Hold by ''Tunde Ogedengbe on Sep 6, 2001 at 12:18:01 pm Re: Placing Accounts on Hold by Shawn Hogan on Sep 6, 2001 at 12:39:42 pm Re: Placing Accounts on Hold by ''Tunde Ogedengbe on Sep 6, 2001 at 12:51:04 pm Re: Placing Accounts on Hold by Shawn Hogan on Sep 6, 2001 at 1:36:17 pm Re: Placing Accounts on Hold by Scott on Sep 6, 2001 at 3:37:51 pm